Frequently Asked Questions
Everything you need to know about GROHE premium home solutions.
What is the standard shipping timeframe for GROHE products?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3-7 business days depending on your location and the size of the items ordered.
How do I claim a warranty on my kitchen or bathroom fixtures?
All GROHE products come with a limited lifetime warranty on finish and function. To file a claim, please contact our support team with your proof of purchase and photos of the issue.
What is your return policy for installed items?
We accept returns of unused products in their original packaging within 30 days. Please note that once a fixture has been installed, it is no longer eligible for a standard return unless it is found to be defective.
Are GROHE products compatible with my existing plumbing?
Yes, our products are designed to meet international standards. However, we recommend checking the specific technical product sheet (PDF) available on each product page to ensure compatibility with your home's water pressure and pipe size.
Does GROHE offer professional installation services?
While we do not provide direct installation, we partner with a network of certified plumbers. You can use our 'Find an Installer' tool on the website to locate a qualified professional in your area.
How should I clean my GROHE fixtures to maintain the finish?
To preserve the GROHE StarLight finish, clean with a little soap and a moist cloth, then rinse and wipe dry. Avoid abrasive sponges, scouring agents, or cleaners containing solvents or acids.